Retail & hospitality
We help you sell more and lower your costs, and have happier, loyal customers.
Driving footfall, intelligence and sales
Connected customer journeys in physical retail
We helped GVC, the brand behind Ladbrokes and Coral to explore a model shop which leveraged tech to make a joined-up customer journey.
Who dwelled at the digital screens? Did they come in-store? What next — did they check the early prices then use a self-serve terminal.
We helped to make this journey a reality.
Digital self ordering in restaurants
We helped Merlin Entertainments with pilots in kiosk and mobile app ordering. We mapped guest & operational flows in time and motion studies. analysed the products and promotion and designed journeys to optimise the use of self-serve channels and work around operational constraints.
This drove incredible yields in every location we trialled, and informed the go-to-market strategy.
Check in online, save time at the hotel.
We defined an end-to-end guest experience for LEGOLAND hotels in partnership with Merlin’s hotels team.
We looked at the operational workflows and identified ways to use mobile and digital kiosk services to allow guests to spend more time doing what they love.
LEGO Live Action Chase
We co-designed Live Action Chase with Merlin, LEGO and SONY — an installation to drive footfall and engagement in a retail store using an interactive projection feature.
We help increase revenue, reduce queues, increase customer satisfaction and make meaningful brand experiences
A successful pilot of 6 food ordering kiosks at Chessington World of Adventures drove a jump in revenues and guest satisfaction.
We are experts in trialing digital solutions that work with your operation to prove the case for investment.
We've done this in luxury and high volume retail, in hotels, quick-service restaurants & family dining, and more. We don’t just throw tech at the problem, we work out what will fit properly with your organisation and your customers to deliver something you can support operationally, own and continuously improve. Our experience covers:
Check in/out at hotels, and guest requests & in-room service solutions
Digital food ordering kiosks & mobile food ordering (order an pay on your phone, collect in store)
In-store digital experience & connected customer journeys — design of trackable customer journeys in store which drive realtime personalised content & analytics.
Ticket sales kiosks & car parking automation
Omnichannel retail (e.g. buy online collect in store)
We’re helping food businesses trade online.
Set up online food & drink ordering in just 5 days, fixed low fee.
COLLECT • DELIVER TO HOME • ORDER TO TABLE
Recent events have changed a lot, but small or large — we help your business can thrive.
We set up Merlin Entertainments’ ‘click & collect’ food ordering in several of their theme parks, and we helped a smaller business, Hermanos Tacos, to offer a home delivery meal kit service.
We do this in partnership with Qikserve/Preoday, for easy and secure setup, and a fixed, low monthly fee. We help you to maximise revenue, and ensure a seamless operation by making sure the mobile ordering product (or in-store kiosks) are set up for the ideal customer experience.
Low-risk engagement
Need a short-sharp hit of expertise? Engage at any point in your process.
Doing something big? We can engage at any point, but you’ll get the best outcomes the earlier you start, as we work with you to define the case, the measures by which you prove it and start to bring the good news stories in from the field through research and storytelling.
Meet our team, and find out how we can help your business